If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

What to do if you're having issues connecting to Wi-Fi on your iOS device?

Wi-Fi network Solution for iPhone, iPad, or iPod touch:

Make sure your router is on and that you're within range.

If you're too far from your router you won't get a signal, so make sure you're within range.

Make sure Wi-Fi is on and that you can see your network.

Tap Settings > Wi-Fi and make sure Wi-Fi is turned on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means you're connected. Or get help if you can't turn on Wi-Fi.

If prompted, type in your Wi-Fi password.

If prompted, enter the password for your Wi-Fi network. Learn what to do if you don’t know your password.

Check for issues with your Wi-Fi network

If iOS detects an issue with your Wi-Fi connection, you may see a Wi-Fi recommendation under the name of the Wi-Fi network you're connected to. For example, you might see the alert "No Internet Connection." To get more information on the issue, tap the Wi-Fi network for suggested solutions.

Check all of your cables and connections.

If you still can’t connect to your network or get online, make sure your router is connected to the modem and turned on.

Restart.

For more help, try restarting your device, router, or cable/DSL modem. After each step, check to see if you fixed the issue.
  • Restart your iOS device.
  • Unplug your router and plug it back in.
  • Unplug your cable or DSL modem and plug it back in.